Terms & Conditions at Kenilworth Hotels & Resorts

Please take time to read these terms and conditions governing the "www.kenilworthhotels.com" website. By accessing this website, you agree to accept, without limitation or criterion, all of these terms and conditions of use. If you do not agree to these terms, please do not use the site.

Site Availability

The website is accessible worldwide to anyone with internet access. However, it may not be continuously available due to maintenance, repairs, computer problems or crashes, disruption in the internet service or other unforeseen circumstances.

Use of the Website

You may only use this website to make genuine and valid reservations or purchases. You may not use this website to make any fraudulent, false and exploratory reservation. You will be financially liable for all uses of this website. You will be responsible to keep your passwords, login and account information in confidentiality.

Reservations, Amendment and Cancellation

All reservations are subject to availability. Reservations made on this website are considered conditional until a confirmation number is given to the guest to substantiate the reservations by email or fax. The hotel may, from time to time, communicate with the guests, to re-confirm the reservations and to prevent any simulated bookings.

Should the guests wish to amend any reservations, modifications may be made on the website at the earliest convenience. The hotel will not be liable should it fail to provide its products and services due to unavailability.

In the event that the hotel, for reasons beyond its control, needs to reject or change a confirmed reservation, it will use all reasonable attempt to facilitate the circumstances. However, if no alternative is provided to the client, the hotel will return any deposit made and it will be considered cancelled. This is the limit of the hotel's liability.

The hotel reserves the right to impose a cancellation fee of per room per night in the event of a late cancellation notice or a no-show at the hotel.

The hotel does not guarantee acknowledgement of reservations or transactions made on this website arising from unforeseen circumstances, omissions or errors that may sometimes occur.

Charges and Payment Terms

The hotel reserves the right to charge a deposit, where applicable, on the confirmation of a reservation. If the payment is not complied with, we hold the right to cancel the booking without liability and retain the deposit. Where a deposit is required, payment can be settled by a major credit card or in the event where no credit card is available, settlement in cash is necessary to facilitate the booking procedures.

Internet Rates

The hotel reserves the right to change, modify and adjust the rates with or without prior notice. The rates are governed and subjected by terms and conditions stipulated by individual hotels.

Special Offers and Promotions

Offers and promotions are subject to specific terms, conditions and restrictions listed on the website. We reserve the right to modify or alter any program, offer or promotion at any time.

Limitation of Liability and Disclaimer

The hotel does not warrant that errors or omissions may sometimes occur. The hotel does not warrant the accuracy, timeliness, currency and completeness of the contents, including without limitation, any information relating to rates and room availability. The hotel disclaims any warranty of any kind, whether express or implied, as to any matter whatsoever relating to this website and other worldwide web links, including without limitation, as to the merchantability or fitness for any particular purpose. The hotel will not be responsible for any damages, including without limitation, damages for loss of profits arising in contract or from your use or inability to use this website.

The hotel does not guarantee that this website is free of viruses and shall not be liable for any damages or loss.

In no event shall the hotel nor its subsidiaries, agents, divisions, affiliates, representatives or licensors be liable to any indirect, incidental or consequential damages whatsoever (including without limitation, damages for loss of profits or loss of information) arising from use or inability to use the contents, even if the hotel has been informed of the possibility of such damages.

The website may contain links to other World Wide Web sites, either directly or indirectly and, where possible, we will make clear where such links are being made. Those websites are provided by independent third parties and the hotel is not responsible for their availability or content.

For Kolkata

The courts at Kolkata shall have the exclusive jurisdiction to ascertain any dispute or suite arising out of or in relation to this website.

For Goa

The courts at Goa shall have the exclusive jurisdiction to ascertain any dispute or suite arising out of or in relation to this website.